Shipping/Delivery Policy for Musa Electronics

At Musa Electronics, we are committed to ensuring that your order is delivered in a timely, safe, and secure manner. This Delivery Policy outlines the terms and conditions related to the shipment and delivery of products purchased through 

1. Delivery Areas

  • We currently ship within Pakistan. International shipping is not available at this time.

2. Delivery Timeframe

  • Orders are typically delivered within 1 to 3 business days after order confirmation.
  • Shipping each item of an order within Faisalabad will be delivered in 6 to 8 hours. In case of all across Pakistan delivery time will be 3-5 working days.
  • Delivery times may vary due to product availability, public holidays, weather conditions, or other unforeseen circumstances.

3. Delivery/Shipping Charges

  • Delivery charges, if any, will be clearly mentioned at the time of checkout.
  • In some cases, free delivery may be offered on select items or order amounts, as part of promotional offers.

4. Delivery Process

  • Once your order is confirmed, our team will contact you via SMS, Email, or Phone Call to confirm the delivery schedule.
  • Our delivery personnel will make one attempt to deliver the order at the provided address. If the delivery fails due to incorrect address or recipient unavailability, we will contact you to reschedule.

5. Order Tracking

Currently, we do not offer real-time tracking, but customers may inquire about order status via email or phone:

6. Damaged or Missing Items

  • If your order arrives damaged, incomplete, or if there is a mismatch in the products delivered, please report the issue immediately upon delivery or within 24 hours by contacting our support team.
  • Our team will assess the situation and provide a replacement or resolution as needed.

7. Delays & Force Majeure

While we strive to meet our delivery timelines, Musa Electronics is not liable for delays caused by circumstances beyond our control, such as natural disasters, political unrest, strikes, or courier service issues.

8. Contact Us

For any delivery-related questions, please feel free to reach out:

Email: musaelectronics@gmail.com
Business Address: Madina Town Susa Road, Opposite Faizan-e-Madian Faisalabad